FAQ
The short answers
Who we are, where we deliver, what sizes we bring, how long a reservation lasts, and what’s included.
How does TOTE-ALLY Chic work?
TOTE-ALLY Chic is a Central Arkansas tote-reservation service. We deliver clean, reusable totes to your door. You pack and move. We pick them up when you’re unpacked. That’s it.
Where do you deliver?
We come to you throughout Central Arkansas. We bring the totes, and we pick them up. We serve ZIP codes within 75 miles of 72116. $25 for delivery and pickup. If you’re a little farther out, we’ll review the address before we confirm.
What tote sizes do you offer?
Two sizes: Medium 20 gal for most of the house — including books and dense loads, packed with care; Large 32 gal (not 40) for bedding and bulky-but-light pieces — and the Large rolls. Do not pack books in Large.
How long is a tote reservation?
The minimum reservation is 7 days, through 90 days. You are billed quantity × days × each size’s catalog daily rate — same math for a move, an event, or anything in between. Delivery day is the start date. We collect your card when you reserve. We charge after we confirm the tote order. If the mix is in stock, we charge the reserved amount. If we must adjust, we adjust first — then charge.
What’s included with a package?
Every package includes a Tote-ally Welcome Kit (two Sharpies, 3×5 tote cards, and a paper tote manifest) and one bin dolly. Delivery and pickup are included in the reservation. Extra dollies are $10 each. Bubble wrap is $40 one-time (yours to keep). Foam wrap is $25 one-time (yours to keep).
Can I start with a package and change it?
Yes. Select a named package — Studio through 4+ — then add or remove sizes. The estimate is always quantity × days × daily rate. Packages pre-fill the mix.
Can I buy the totes?
Yes — some or all, by size, at any time during the reservation. Keep and replacement are billed at our cost: Medium $16.50; Large $30.00. Normal scuffs are not charged.
Do you prorate if I finish early?
You may request pickup at any time. Unused days after delivery are not refunded — the period was reserved for you.
Will every tote look brand-new?
We send a working fleet, not a showroom display. Every tote is cleaned, lidded, and serviceable before it leaves our Central Arkansas warehouse. Color, lid style, and light scuffs may vary from tote to tote — we mix IRIS lots as the fleet turns. You are renting sizes that do the job, not a matching set off a retail shelf. Reserve now; we confirm inventory when we accept your reservation.
When do I pay?
We collect your card when you reserve. We charge after we confirm the tote order. If the mix is in stock, we charge the reserved amount. If we must adjust, we adjust first — then charge.
Want the walkthrough? Read How It Works.